Reflections on Excellence

"Good morning , Suzuki San , how have you been "asked Miss P when she noticed him walking through the door .

" I am fine , Miss P , how about you . Today I have want to tell something that is not going to make you happy . I am really surprised why you and many others did not attend the Learning series on WHAT IS QUALITY conducted by my good friend KJ on the 19th May . Those who attended enjoyed the program and it gave a new outlook on the understanding of Quality .

I know what you will tell . That you were busy and though you tried you couldnt make it . I cant accept that Miss P . You must know that these are great opportunities for enhancing your knowledge levels , and all that you are going to spend is just 2 hours purposefully "

Miss P hung her head in shame . "I know Suzuki San , I dont have any reasons , I was trying to complete some work that I had and felt that I was too busy . But I do realise that when we have so much TIME to spend on trivialities and gossip etc... for a purposeful learning , we can always afford time . I will tell my apologies to KJ and ensure that I attend the programs in future without giving any reasons "

Suzuki San continued " I am not surprised by this lame reasoning , Miss P . I will see if I can ask KJ to conduct this program again in the near future . Atleast you go and tell others in the Industry to take advantage of this .

Have you heard of the concept of 3 BOX MODEL by Vijay Govindarajan . "

Miss P innocently asked " No , Suzuki San , is it something related to packaging ?"

Suzuki San who was so tensed up till now , burst out laughing .
"Miss P , you made me laugh now . I was so angry with you when I walked in . This is a MANAGEMENT CONCEPT proposed by a management guru called Vijay Govindarajan .

Prof.Vijay says that most of the Organizations are very myopic ( Senior management ) . They look at handling their current chores and responsibilities as a major task and invariably lost out on the future .

The 3 BOX MODEL is as follows .

BOX 1 - MANAGE THE PRESENT

Prof.Vijay says the present is something you will have to just manage . There may be very little control on what large changes you can achieve to give new directions to what is happening currently .

BOX 2 - SELECTIVELY FORGET THE PAST

Not all things that happened in the past are good or bad . However , certain mistakes and bad happenings need to be forgotten while retaining the ones that will be useful .

I will make an analogy of  driving a car . Just imagine if one keeps looking only at the rear view mirror and driving . Will he/she be able to drive forward . But at the same time do you drive only looking in front . No . We also keep looking at the rear view mirror ocassionally .

So the idea behind this is that , the good things of the past should be a reference only .

BOX 3 - CREATE THE FUTURE

You need to know where you want to be say 10 years from now . And to be WHAT YOU WANT TO BE 10 YEARS FROM NOW , there is no point in starting to act after 10 years , but NOW .

To be what you want to be in 10 years from now , you have to start planning and acting right now .

The moral of this concept is that and what I observed is that , WHAT KJ IS TRYING TO DISSEMINATE IN TERMS OF KNOWLEDGE IS NOT FOR YOU TO MANAGE THE PRESENT , BUT FOR YOU TO PREPARE YOURSELF TO CREATE THE FUTURE " .

So , stop giving stories like you were trying to finish some job , manage the present and all that , Miss P and look at using these opportunities so that you can be in better positions in the future . "

Miss P was almost in tears . "Suzuki San , I now understand fully what you conveyed . Yes , I do want to be a Managing Director in 10 years from , and I now realise that to be that in 10 years , unless I start using these opportunities now , I can never think of nearing such positions . So I am going to do one thing now .

I will selectively forget the past , my habit of saying that I was busy , and will look forward to attending KJ's next Learning series . Thanks a Lot , Suzuki San for this "

Suzuki San smiled . " you see , you got the concept right .

Now , I want tell you something . My other friend Mr.Eric Miller is in Zambia . He is a Management Consultant and a Lean Expert . He has done consultancy in many organisations in the Europe and has also worked as a Professor .

He is currently in Zambia and is volunteering his services for the Kaizen Institute of Zambia . I met him the other day and Eric sent me an article on Reflections of Excellence , which I felt will be immensely useful to all and hence have asked KJ to post it in the blog . Eric wishes to thank the authors Keith Mobley and agency Life Cycle Engineering for this article . Please read them and benefit . If you have any queries on lean , please email Eric on millereric450@gmail.com

Copy paste link or Click on the link details below :

https://www.dropbox.com/s/66cw9iiv4e7wrm4/Reflections-15-Laws-for-Continuous-Improvement%20May%202016.pdf?dl=0

Ok, Miss P , I am running late for a meeting now , Next week I will share about the Gemba program that happened in Sakiza Spinning in  Kitwe by the Kaizen Club of Zambia - Copperbelt Chapter "

Note 1 : Suzuki San , Miss P and her company are characters  developed by KJ and has no relevance to any particular person / processes/situation    . All mention are purely for illustration purpose of the central theme of the case and are personal opinions unless cited and shall have no recourse of consequences to author . Readers can use their practical inputs to alter any of the material that may be published . Readers are invited to express their views on this continuing case study series .

Note 2: Some of the readers have mentioned that they are unable to place their comments . Please click on the "No comments"  link , and make your comments and if you do not have any prior registration , you can choose anonymous and feel free to give details or not , though it will be nice if we can have your name details in the comments .

Balanced Score Card

Miss P greets Suzuki San as he walks in slowly . He wishes back in a more softer and apologetic tone . Miss P says " Suzuki San , if you have been fully out of action for the past 6 months , there should be some real reason for that , so be cheerful and give us some update " .

Suzuki San continues with a dull face . " No Miss P , I should have been in touch and should have updated the blog regularly . However , I must say that I have had a strenuous period last six months and have been traveling heavily " His face turned bright suddenly " Atleast from now onwards I have taken an oath that the blog will be updated every week . I have a few more friends who have agreed to contribute to the blog as well

Now for this week , I want to just present you with a concept called as Balanced Score Card .  Do you know what is a Balanced Score card "

Miss P shook her head " I recall the phrase somewhere , is it related to some balancing of performance or efficiency , sorry Suzuki san , I just dont know " she was already blinking .

Suzuki San laughed and said " Ah , now you are just trying to use the literal meaning of the phrase and come up with your own balanced score card concept Miss P "

He continued " Balanced Score card is a beautiful concept developed by two Harvard School professors in the name of Robert Kaplan and David Norton . The concept shot to fame in the 1990's . The concept is more used by the Top management of organizations to give a direction to their Organisational Strategy .

Most of the times , you will find that a Top management in any organisation are worried only about the Financial returns and nothing else generally  matters to them . However, the balanced score card concept envelopes other perspectives that are very closely related to the Financial performance . "

Miss P said " Ok , then sorry for my ignorance , I never thought it was so much . But Suzuki San , Can you tell me what are the perspectives associated with this , If I can think of something , I can say a company's processes are very much linked "

Suzuki San jumped in joy " Exactly , you got the concept right , the other perspectives that are associated with the Financial perspective are the customer perspective , (Internal) Process perspective and Innovation and Learning Perspective .

You see Miss P , there is no doubt that Financial perspective is very important and the most critical measure of an organisation's success . But only focusing on Finances will not help an organisation excel .

To achieve excellent financial results , the organisation will have to focus on its customers, so we need to have a perspective from Customer point of view .

To achieve Customer service excellence , we need to have robust internal processes and so Internal process is a perspective we need to look at .

To achieve excellent processes and conform to those , we need human resource who have the ability to innovate and learn and improve continuously ( this is where Kaizen comes ) and so we need to have an innovation and learning perspective .

You will also see from the above that each of these perspectives are linked to each other . You cant have a perspective that has an independent function , do you understand Miss P "

"Very much , Suzuki San , Thanks a lot . Is that all , but how will you measure these perspectives " Miss P asked very innocently .

" That is where the whole concept of Balanced Score card comes , Miss P . Each Perspective , according to the authors will have around three -  four objectives . Each of these objectives will have clearly defined measures and targets , tactics and initiatives "

Miss P exclaimed " Suzuki San , you forgot to add one more perspective . The Information overload perspective " and laughed .

Suzuki San got the point and smiled " Yes I know this is too much in one lecture . I dont know if you were aware that my good friend KJ of Specialised Systems had conducted two sessions on Balanced Score card in the month of February and March  at the Kaizen Institute of Zambia . He had explained the concept through a presentation . You are aware Miss P , that KJ is an International Balanced Scorecard Certified Professional .

What i will do Miss P , is to provide you with a link for that presentation so that you can download .

The link is given below (PLEASE COPY AND PASTE IN NEW BROWSER WINDOW)

https://www.dropbox.com/s/3z7e6qrs3p733s5/BSC-Presentation%20by%20Adnan%20Alshiha.pdf?dl=0



I have already discussed with KJ and he is pleased to provide the link . Please note that he wishes to convey that the presentation was not made by him but by one Adnan Alshiha and he obtained this from internet . KJ says of all the presentations , this one is very useful and elaborate .

I am loading it in the blog that myself and KJ are maintaining . So whoever wishes to know more about the balanced score card can download and SHOULD THERE BE ANY QUERIES OR DOUBTS , DO NOT HESITATE TO SEND A MAIL TO MY FRIEND KJ ON

kj@specialised.com.zm

Now , its time already and I will see you next week positively ".

Miss P was so moved by this bumper bonanza of knowledge . "Suzuki San , words cant express my thankfulness . I will certainly go through and come back to you with any doubts and will write to KJ as well . Please convey my wishes to him . Thanks "

Note 1 : Suzuki San , Miss P and her company are characters  developed by KJ and has no relevance to any particular person / processes/situation    . All mention are purely for illustration purpose of the central theme of the case and are personal opinions unless cited and shall have no recourse of consequences to author . Readers can use their practical inputs to alter any of the material that may be published . Readers are invited to express their views on this continuing case study series .

Note 2: Some of the readers have mentioned that they are unable to place their comments . Please click on the "No comments"  link , and make your comments and if you do not have any prior registration , you can choose anonymous and feel free to give details or not , though it will be nice if we can have your name details in the comments .

Learning Series 2 : CUSTOMER SERVICE GAP ANALYSIS

Good morning , Suzuki San

Suzuki San turned around and found Miss P standing . "Miss P , what a surprise , how come you are in Lusaka "

Miss P says " Sorry to barge in Suzuki San , I couldn't get through on your phone , I am here to participate for the Annual Kaizen Conference on the 3rd and 4th November . I need to make some intense preparation on our Kaizen activities and have brought all information .  I heard KJ is organising a Learning session on 22nd Oct to explain on the Seven QC tools , and I wanted to attend that as well . I want to know something about Pareto analysis and a few other tools "

"Oh , I see. You are welcome to Lusaka , Miss P . I also heard of the meeting . It is unfortunate that we are not able to have these sessions in the Copperbelt , and I hope , we will start something there soon . By the way , do you know that KJ's second Learning series on Customer Service Gap Analysis was a huge success . The participants very intently learnt about the various service gaps that affect Customer satisfaction and went back with a wealth of knowledge . See these pictures  ,Miss P "

Miss P exclaims , "Wow , Suzuki San I would have loved to participate in these learning series . I also am wondering why so many companies in Lusaka are not able to send their staff for these programs . It would be a great opportunity to understand concepts and then bridge to practice "

Suzuki San sighed " Yes , rightly said , Knowledge will never let one down , It is always positive and we are pushing hard for the Top management of Lusaka Industry to understand that , and develop their staff to learn more and more .  One goodness about all this is that , one need not feel that they have missed out on anything . All that they have to do is to mail KJ to conduct another session , and knowing KJ  he will certainly help out .

Miss P , I am looking at the Kaizen Conference with great enthusiasm  . I really dont know how many of the participants are going to come with presentations that are beyond 5S , but we have to gradually move beyond that and start using the 7QC tools and real projects . "

"Understood , Suzuki San . Thanks for your time , Will update you after attending KJ's learning series on Thursday ."

"Where is it being held , by the way Miss P "

"I think owing to paucity of time to arrange with KIZ , KJ plans to have it in his organisation only , Specialised Systems Limited on Mwembeshi road , Light industrial area . Will you be coming , Suzuki San "

"Let me see , Miss P , I have to check on my diary and will certainly come if time permits. Best wishes "


Note 1 : Suzuki San , Miss P and her company are characters  developed by KJ and has no relevance to any particular person / processes/situation    . All mention are purely for illustration purpose of the central theme of the case and are personal opinions unless cited and shall have no recourse of consequences to author . Readers can use their practical inputs to alter any of the material that may be published . Readers are invited to express their views on this continuing case study series .

Note 2: Some of the readers have mentioned that they are unable to place their comments . Please click on the "No comments"  link , and make your comments and if you do not have any prior registration , you can choose anonymous and feel free to give details or not , though it will be nice if we can have your name details in the comments .

Learning Series 1 - Kaizen Starts with 5S and Red tagging

On behalf of the Kaizen Club of Zambia , I am pleased to inform you that the First Kaizen Learning series on Thursday evening (17/9) at 17:00 hrs was successful . We had participants from a few organisations , though many who confirmed their participation did not turn up .

The participants were elated at the new knowledge of the PDCA cycle and assured that this is the way forward for Zambia , to embrace PDCA in every walk of life . They appreciated the red tagging principles and the need to eliminate Muda, Muri and Mura .

I , being the first time , am uploading the presentation for the benefit of the mailer members .

 LEARNING SERIES 1 : KAIZEN STARTS WITH 5S & RED TAGGING

As is natural , please note that the readers may not understand a point or two , as much would be discussed during a presentation and hence we urge participation  . Please feel free to mail me on kj@specialised.com.zm for any doubts .

I earnestly request the top management of the organisations to permit your staff who wish to attend these programs at 16:30 hrs on the event days ( once a fortnight , Thursday evenings)  . We assure you that the time is well invested .

The upcoming event , namely the Learning Series -2 of the Kaizen Club of Zambia is a presentation and knowledge sharing on " CUSTOMER SERVICE GAP ANALYSIS" . Many a time , we all know that even if we feel we have provided good service , the customer is dissatisfied . This session will explain what are the gaps that causes such customer dissatisfaction and what can be done about it .

INVITATION TO LEARNING SERIES 2: CUSTOMER SERVICE GAP ANALYSIS

This should be one of the most desired training for any organisation that values its customers , and I wish to have more participation for this program .

SPREAD THE KAIZEN WORD ....

Yours in Kaizen Service

KJ

Episode 7 : Kaizen in Hotel Industry

"Hello , Miss P Good morning and how are you " a voice on Miss P's phone asked

Miss P was startled for a moment and exclaimed " Good morning , Suzuki San is that you , What happened to you for so long and I almost broke down " She was literally in tears while speaking . Miss P , Suzuki San continued , Please see my mail now"  and hung the phone .

The mail reads

" Miss P , I have been travelling continuously and had little access to internet and time to call you , Miss P , anyway I am now back in action . I had been to India with my good friend KJ to a place called Trichy in Southern India and the state of Tamil Nadu . While I was travelling through the town , I found this 4 star Hotel but something on the front , a banner caught my eyes .

With great surprise , we both barged into the Hotel and requested to be connected to their Director , Mr.Rathnakumar who with great enthusiasm accepted to meet us .

We asked him how he came about Kaizen and the progress and I am producing an excerpt of what he told .

Mr. Rathnakumar says , " We have been implementing Kaizen for the past two years now . I wanted to bring up the Service standards in the Hotel and offer a delightful experience to my customers . I found Kaizen being practiced in a manufacturing company in a city called Coimbatore , which is 300 kms from Trichy .

I was wondering if Kaizen and 5S tools will work in a Hotel Industry but was encouraged to try out . We started in a small way and I engaged a consultant to help us through defining 5S and red tagging methodologies to my staff .

The Initial reaction was an expected resistance . What is in it for me . But there were quite a good number of staff who eagerly were willing to participate with a thinking , whether there is anything to gain or not , atleast there is nothing to lose .

So I told my staff whoever is interested to participate can do so , and whoever is not , its fine .

After we started the program , our focus was on 5S and we have done a great deal of reducing Muda in workplace . We conduct regular sessions and reward in a small way those who achieve certain milestones .

I also encouraged my staff to make little mistakes and learn from them . I am fully OK for my staff to make a mistake as long as it is not intentional .

Now with these changes , which were immediately visible to everyone , other members who initially shied away also joined . Now we have all our members participating in the Kaizen promotion and are very enthusiastic in continuously improving our standards .

We face lots of challenges , Unlike any other institution , the Hotel Industry is 24 x 7 , meaning we have to be on our toes servicing customers through out the day and night . Also the business is seasonal , meaning the work load will be huge during season time and most of the staff would tend to avail their vacation during lean season .

But we have managed to have our meetings during shift changes and meticulously planning our schedule so as to have our Kaizen meetings regularly .

I am really passionate about implementing Kaizen and develop more and be an example and leader in the Hotel industry . We have a lot of 5 and 7 star hotels in India and my dream is to surpass those standards of service by Kaizen implementation .

And I know that my business will grow exponentially as a consequence of Kaizen implementation , Thanks for listening to me "

We were amazed on the wonders Kaizen can do in any field of business one is in , and we thanked Mr.Rathnakumar profusely for his time and returned .



More Kaizen stories in coming weeks , Bye till then Miss P .

Episode 6 : KAIZEN STUDY TOUR TO ETHIOPIA BY ZAMBIAN DELEGATION

Suzuki San updates the blog with his Ethiopian visit on a Kaizen Study Tour and writes to Miss P .

Miss P , I have taken some time now to compile this blog . My visit to Ethiopia along with a delegation from the Zambian government comprising of officials from the Government , representatives of JICA and representation from the private sector . As indicated earlier the visit was wonderful , useful and very informative and am giving a summary of the same .

The visit comprised of 3 stages  , first a lecture series by Mr.Getaun Tadesse , Director General of the Ethiopia Kaizen Institute (EKI) , second , visits to Ministry of Industry and Ministry of Foreign affairs and third , visits to Industry .

ETHIOPIA KAIZEN INSTITUTE (EKI) :

The DG of EKI explained how Ethiopia kickstarted the Kaizen revolution and have adopted and customised the Kaizen models of Japan and Singapore to create the Third generation Kaizen revolution in Ethiopia .

EKI has more than 140 trainers who go around visiting Industry and training the trainers and the employees in these companies who have shown interest . He also explained how the Kaizen movement is Government driven and through KAIZEN IMPLEMENTATION how the Ethiopian Industry has saved more than 4 million bir ( $1 = 20bir app) .

EKI is setting up itself as a role model in Africa and is keen to guide other African countries on the journey of Kaizen

VISITS TO MINISTRY OF INDUSTRY AND FOREIGN AFFAIRS :

The Zambian delegation visited the Hon. Ministers for Industry and at Foreign affairs . The commitment and a single voice in which the Ministers and the Directors of various departments spoke was highly commendable .

What was interesting and common in the view points by the Ethiopian team was that , they never mentioned availability of Funds as a first gap or  need that hinders their growth .

ALL OF THEM COMMONLY GAVE THEIR VOICE TO MENTION THAT THERE WAS A DIRE NEED TO CHANGE THEIR ATTITUDE IF THEY WERE TO TAKE ETHIOPIA TO THE HEIGHTS WHERE JAPAN AND SINGAPORE HAVE REACHED .

THEY EXPRESSED THAT KAIZEN SHALL BE TAUGHT RIGHT FROM SCHOOL SO THAT THE YOUNGER GENERATION PRACTICE EXCELLENCE BY THE TIME THEY COME TO INDUSTRY . 

VISITS TO INDUSTRY :

AP PHARMACEUTICALS  :

The company has been implementing Kaizen for the past 3 years and has achieved tremendous improvements in work place culture , change in attitude from all levels of staff . The GM of the company explained that all the staff are members of KAIZEN PROMOTIONAL TEAM (KPT) and take part in various Kaizen practices right from 5S practices to process improvements .

He also  explained how suggestions from the workers have made them implement Kaizen improvements and how the company was able to save money through the interventions .

PEACOCK SHOE COMPANY :

The company exports Leather shoes to European countries and need to adhere to stringent norms of the EU .

Peacock Shoes has been implementing Kaizen for the past two years and has seen tremendous changes in the attitude of the staff .

They are also very happy to note the appreciations and astonishment of their customers when they visit their factory and see a complete change in the ambience and attitude of the staff . THANKS TO KAIZEN .

The company has 41 KPT's ( Kaizen Promotion Team ) and are involved in various Kaizen activities . Due to the implementation of Kaizen , the company has achieved reduction in maintenance time , increased productivity , higher staff morale and sense of belongingness .

The Company prides itself to mention that ALL THESE IMPROVEMENTS WERE DONE WITHOUT INCREASING OVERHEADS OR UNNECESSARY EXPENDITURE .

 KAFETEGNA VOCATIONAL TRAINING CENTRE:

Of all the Gemba visits carried out , what impressed the Zambian delegation were the KAIZEN practices at this vocational training centre .

As one would be aware  there is generally a dearth of funding available to vocational centres and the Kafetegna vocational centre is no exception .

But right across the hierarchy of the school , everyone is passionate in implementing Kaizen . The Zambian team was moved when they explained how they disposed off the waste ( MUDA) in form of old furniture , tools , tackles etc... and with the money they got from the scrap sales , they purchased NEW Sewing machines for the training centre .

All the workshops were painted and 5S is being carried out and one cannot forget the bright and smiling faces of the supervisors when they showed around their workshop areas .

I am sure each and every Educational institution in Zambia can start working on these lines and implement Kaizen to transform themselves completely .

In all , Miss P  , we are already losing time , and IN A SINGLE VOICE , I WISH THAT THE TOP MANAGEMENT OF ALL ORGANISATIONS IN ZAMBIA COME TOGETHER TO PROMOTE KAIZEN IN ZAMBIA , AND TAKE ZAMBIA TO A LEVEL OF FOURTH GENERATION DEVELOPMENT , AFTER JAPAN , SINGAPORE , ETHIOPIA AND ZAMBIA .

IT IS TIME WE ALL STARTED THINKING BEYOND WHAT WE ARE NOW , AND CHART A LARGER FUTURE FOR THE NEXT ZAMBIA , OUR CHILDREN AND THEIRS , SO THAT WE PUT ZAMBIA ON THE GLOBAL MAP FOR ITS EXCELLENCE .

I am asking all our readers to contribute their opinion and comments to this blog .

Be blogging you next week , bye ....

Miss P was very moved after reading this blog , her colleagues as well , and they all immediately TOOK A RESOLUTION THAT THEY WILL EMBRACE KAIZEN IMMEDIATELY AND START SPREADING THE WORD WHERE EVER THEY CAN , AND VOWED TO GIVE ZAMBIA A NEW MEANING FOR THE WORD QUALITY .

ARE YOU PART OF THIS KAIZEN MOVEMENT  ?

Note 1 : Suzuki San , Miss P and her company are characters  developed by KJ and has no relevance to any particular person / processes/situation   . The Ethiopian visit is a factual happening by a Zambian delegation (excecpt ofcourse Suzuki San) and readers are urged to learn from these experiences as cited above  . All mention are purely for illustration purpose of the central theme of the case and are personal opinions unless cited and shall have no recourse of consequences to author . Readers can use their practical inputs to alter any of the material that may be published . Readers are invited to express their views on this continuing case study series .

Note 2: Some of the readers have mentioned that they are unable to place their comments . Please click on the "No comments"  link , and make your comments and if you do not have any prior registration , you can choose anonymous and feel free to give details or not , though it will be nice if we can have your name details in the comments .

Episode 5 : A presentation on 5S and 3 Mu's

Miss P has been worried that Suzuki San was not available for any further mentoring last week , and heaved a sigh of relief when she received  a mail from him today morning .

Suzuki San wrote " Dear Miss P , Greetings and I must apologise the gap last two weeks as I have been travelling continuously with little time to update you . As I am sending this mail , I am in Ethiopia visiting the Ethiopian Kaizen Institute to get insights on their activities .

Frankly , I am amazed by the development the EKI has shown in building up Kaizen Culture in Ethiopia and I will devote atleast two weeks on this when I return .

I am sure all of you would have benefited from the Red tag template I had asked KJ to publish in his blog earlier and have been using them . Now , As promised I have given the link on an internal presentation that my friend KJ has done in his organisation to explain 5S, Red tagging and Muda , Mura and Muri .

There are some 40 slides in this and I am sure it will be helpful to all . If you have any queries or doubts , please write to me or comment on the blog as I have asked KJ to publish this as well .


KJ's training material on 5S , Red Tagging principles & 3 Mu's


Happy Learning and see you soon !
Regards
Suzuki"


Citation in presentation : Various materials available on the www . 

Note 1 : The case study is developed by KJ and has no relevance to any particular processes/situation  that may be followed in the concerned industry , All names are fictitious and do not represent any individual or organisation . All mention are purely for illustration purpose of the central theme of the case and are personal opinions unless cited and shall have no recourse of consequences to author . Readers can use their practical inputs to alter any of the material that may be published . Readers are invited to express their views on this continuing case study series .

Note 2: Some of the readers have mentioned that they are unable to place their comments . Please click on the "No comments"  link , and make your comments and if you do not have any prior registration , you can choose anonymous and feel free to give details or not , though it will be nice if we can have your name details in the comments .