Learning Series 1 - Kaizen Starts with 5S and Red tagging

On behalf of the Kaizen Club of Zambia , I am pleased to inform you that the First Kaizen Learning series on Thursday evening (17/9) at 17:00 hrs was successful . We had participants from a few organisations , though many who confirmed their participation did not turn up .

The participants were elated at the new knowledge of the PDCA cycle and assured that this is the way forward for Zambia , to embrace PDCA in every walk of life . They appreciated the red tagging principles and the need to eliminate Muda, Muri and Mura .

I , being the first time , am uploading the presentation for the benefit of the mailer members .

 LEARNING SERIES 1 : KAIZEN STARTS WITH 5S & RED TAGGING

As is natural , please note that the readers may not understand a point or two , as much would be discussed during a presentation and hence we urge participation  . Please feel free to mail me on kj@specialised.com.zm for any doubts .

I earnestly request the top management of the organisations to permit your staff who wish to attend these programs at 16:30 hrs on the event days ( once a fortnight , Thursday evenings)  . We assure you that the time is well invested .

The upcoming event , namely the Learning Series -2 of the Kaizen Club of Zambia is a presentation and knowledge sharing on " CUSTOMER SERVICE GAP ANALYSIS" . Many a time , we all know that even if we feel we have provided good service , the customer is dissatisfied . This session will explain what are the gaps that causes such customer dissatisfaction and what can be done about it .

INVITATION TO LEARNING SERIES 2: CUSTOMER SERVICE GAP ANALYSIS

This should be one of the most desired training for any organisation that values its customers , and I wish to have more participation for this program .

SPREAD THE KAIZEN WORD ....

Yours in Kaizen Service

KJ